Stylerunner Reviews

I returned an item to Stylerunner, but they did not refund me the shipping fee I originally paid to them. However, their website only mentions that shipping cost won't be refunded for international orders but mine was a domestic order. Be careful before you purchase from them.
I'm giving them two stars rather than one because the customer service representative was quick to respond.

What disgraceful customer service and return policies. Tried to return brand new never worn sneakers and they refused to accept it based on the show box being not in mint condition. Never again will I shop at style runner.

I have purchased 3 items on the 20th January 2021. I paid with a voucher and remaining amount with my credit card. Two weeks later, I have checked the status of my parcel with the care team. They responded that transaction was declined, there was no payment. However, my bank account stated differently - the transaction was made when it was, I was also given order confirmation code.
Then when I have communicated that to them, they refunded the money to the account, but not the voucher - the voucher was invalid. One of the main items that I wanted to buy was already sold out, made me super angry as they made mistakes and then bluntly lied without acknowledging that their systems are faulty, they made a mistake by not dispatching my ordered items. Super rubbish experience, definitely not recommend dealing with them - would just waste your time, chase your refund multiple times and lose nerves.